TERMS AND CONDITIONS
Tree Care Standards
All work is to be performed in accordance with current American National Standards Institute (ANSI) Standard Practices for Tree Care Operations.
Signature/acceptance constitutes a representation and warranty that the trees referenced in this quote are either owned by the signee or that written permission has been received to work on trees which are not on the signee’s property. Signee will indemnify and hold us harmless for any breach of this representation and warranty.
Entering Neighboring Properties - Should the completion of this contract require encroachment on any neighboring property, it is the responsibility of the client to obtain approval (either written or verbal) from the owner of the neighboring property for Atlas Tree Surgery to enter. Any dispute by neighboring property owners regarding this contract and/or access needed to complete this contract is the sole responsibility of the client. Should any dispute inhibit the completion of this contract while Atlas Tree Surgery is on site, the client is responsible for the loss of production and will be back-charged accordingly.
Arborist Disclosure Statement
Arborist are tree specialists who use their education, knowledge, training and experience to examine trees, recommend measures to enhance the beauty and health of trees, and attempt to reduce the risk of living near trees. Clients may choose to accept or disregard the recommendations of the arborist, or seek additional advice. Arborist cannot detect every condition that could possibly lead to the structural failure of a tree. Trees are living organisms that fail in ways we do not fully understand. Conditions are often hidden within trees and below ground. Arborist cannot guarantee that a tree will be healthy or safe under all circumstances, or for a specified period of time. Likewise, remedial treatments, like medicine, cannot guarantee. Treatment, root cutting, pruning and removal of trees may involve considerations beyond the scope of the arborist’s services such as property boundaries, property ownership, site lines, disputes between neighbors, landlord-tenant matters, etc. Arborists cannot take such issues into account unless complete and accurate information is given to the arborist. The person hiring the arborist accepts full responsibility for authorizing the recommended treatment or remedial measures. Unless otherwise specified, tree assessments will not include investigations to determine a tree’s structural integrity or stability. Site inspections do not include internal or structural considerations unless so noted. Trees can be managed, but they cannot be controlled. To live near a tree is to accept some degree of risk.
Atlas Tree Surgery is not responsible for any underground property unless informed of its exact location by the owner or the appropriate local utility location agency. This includes underground sprinklers, septic systems, drain lines, invisible fences or underground cables. Grindings and shavings from stump removal are not hauled away unless specified on the proposal. Surface and subsurface roots beyond the stump are not removed unless specified on the proposal.
Job scheduling is dependent on weather conditions, workload, geographic relationship to other scheduled work and other unforeseen issues. Work crews shall arrive at the job site unannounced unless otherwise noted. Atlas Tree Surgery will do our best to meet all scheduled work dates, but shall not be liable for damages due to delays or missed work. If times are given they are approximate, and Atlas Tree Surgery will not be held responsible for being late or early. Atlas Tree Surgery cannot always have the entire job completed in a single day, due to a multitude of factors. Some portions of the work must be done at a later time, i.e. grinding out remaining stump and log removal (in addition to the job itself, and/or parts of it). Unless specifically stipulated on the customer’s contract, Atlas Tree Surgery may have to break the job up into pieces (normally related to large removals).
If a customer would like to move forward with the proposal then the customer recognizes that they have read the proposal and agree that it describes the full extent of the work they want included at said price and that they have entered into a legal contract with Atlas Tree Surgery. By acknowledging they have read and approved the proposal, all customers understand they cannot withhold payment for extra work. The customer automatically enters into a contract with Atlas Tree Surgery when they “electronically sign” the proposal, and/or sign the proposal and return through mail/fax/scan, and/or pay a deposit, and/or verbally agree to the description and cost.
All work is payable upon the completion of contracted services. We accept payment by cash, check, Visa and MasterCard. Credit card payments are made by calling the Atlas Tree office at (707) 523-4399.
Outstanding balances not paid in full within 30 days of service completion will be turned over to an outside service for collection. If outside assistance is used to collect the account, the customer is responsible for all costs associated with the collection including, but not limited to, attorney fees and court costs.